ING Vysya Bank Ltd is a member of BCSBI (The Banking Codes and Standards Board of India), which is an independent and autonomous watch dog to monitor and ensure that the Banking Codes and Standards adopted by the banks are adhered to in true spirit while delivering their services.Following important information is made available to customers for easy reference:
(i) Citizen's Charter
(ii) Deposit Policy
(iii) Deceased Depositors Policy along with Nomination Rules
(iv) Cheque Collection Policy
(v) Fair Practices Code for Lenders
(vi) Fair Practices Code for Self-Regulation of Credit Card Business
(vii) Code of Conduct for Direct Selling Agents
(viii) Code for Collection of Dues and Repossession of Security
(i) Grievance Redressal Mechanism
(ii) Information relating to Banking Ombudsmen
(i) Account Opening Forms
(ii) Terms and Conditions
(iii) Service Charges for various types of services
(iv) Interest rates on Deposits
(v) Minimum balances - along with corresponding facilities offered.
(i) Application forms relating to loans and advances
(ii) Copy of blank agreement to be executed by the borrower
(iii) Terms and Conditions
(iv) Processing fee and other charges .
(v) Interest rates on Loans and Advances
(i) Details of branches along with addresses and telephone numbers
(ii) Details of ATMs along with addresses