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Complaints Redressal

Customer Care Unit is the Nodal Office to handle all your complaints. Your complaints 'made online' through the portal reaches the unit for attention / resolution.

Any queries / complaints relating to Personal Loans, Home Loans, Educational Loans, Auto Loans, Two Wheeler Loans and Truck Loans can also be obtained / lodged by quoting your 12 digit loan account number.

For Details, Write to us at:

For any other query or complaint regarding Branch service, Deposits, Cheque collection, Account opening, Remittance, Demat, Payments, Credit Cards , NRI & NRE services. please write to   OR

Call our toll free number 1800 425 9900/1800 420 9900 or at 080-30309900 (Bangalore) from your land line or mobile anywhere in India .

Complaints can also be lodged with your jurisdictional controlling authorities:
Region Controlling Authority Email Address
Tamilnadu and Kerala SOMESH VARMAN Click to Contact
Bangalore RANGE GOWDA H S Click to Contact
Delhi,UP and UTR NEERAJ NIGAM Click to Contact
Hyderabad SATYASAI MOHAN Click to Contact
Vijayawada K.SESHAPHANI Click to Contact
Ananthapur G. SATYANARAYANA Click to Contact
Hubli K RADHAKRISHNA KINI Click to Contact
Mumbai PRASANNA NARAYAN KANCHI Click to Contact
Kolkata,Patna,Bhuvaneswar ANANTHAN ARAVAMUTHAN Click to Contact
Karnataka (Rural), Andhra(Rural),Tamil nadu(Rural),Kerala(Rural) SURA VENKATA SATYANARAYANA Click to Contact


In case you are not satisfied with the response of the concerned authorities, please contact the Nodal Officer, designated for the purpose:

Mr.Krishna Kustagi,
Nodal Officer,
ING Vysya Bank Ltd,
ING Vysya House, 22 MG Road,
Bangalore 560001
Contact No: 080 - 2500 5000
Email :

Note: The first point for redressal of complaints is the bank itself and that complainants may approach the Banking Ombudsman only if the complaint is not resolved at the bank level within a month.

The Banking Ombudsman Scheme 2006 of Reserve Bank of India came into effect from 1st January 2006. The prime objective of the scheme is in strengthening and improving the relationship between Customer and Banker by providing quick and inexpensive redressal of customer complaints relating to deficiencies in Banking services. Customer may rely on the Banking Ombudsman to facilitate speedy settlement of their grievances.

For details of the scheme and addresses of your jurisdictional Banking Ombudsman Office please visit the RBI website www.rbi.org.in
 
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