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| It has
been our constant endeavor to make banking easier, and what better way
to learn than to listen to our customers. To help with this process, we
have undertaken to take up a simple survey . In order for us to
continually improve our offering, we would like to understand in more
detail which areas of improvement you feel we need to address. Your
feedback is an integral part of helping us to improve. |
| Your
views really matter to us and our senior management team reviews the
overall customer results and tracks progress against goals on a
periodic basis to ensure we are focused on delivering a superior
customer experience. |
 How long is the survey?
The survey is designed to
require just a few minutes of your time. We have focused on a small
number of key questions which will provide us with sufficient feedback
to take action. |
Who is invited to participate?
We are inviting a select
group of customers to participate in the survey to provide feedback on
their experience with us to date.
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How often will I be surveyed?
We have implemented
business rules to protect our customers from being over-surveyed. No
individual will be invited to take part in more than 2 surveys per
year.
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Will I be contacted after I submit the survey?
We are using this survey
as an important listening tool with our customers. As part of this
process you may be contacted to provide additional insight and help us
improve and define the right course of action going forward.
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What data integrity and privacy provisions are in place?
To ensure integrity of
our results, we have partnered with Satmetrix Systems, a 3rd party
global provider, to support our Customer Feedback program and conduct
the surveys on our behalf. Your contact information is protected under
both the ING and Satmetrix Systems privacy policies.
If you have any further queries, please mail us at ccu@ingvysyabank.com.
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