| 1. What is ING Vysya Mobile Banking Application? |
| 2. What are the various services available in ING Mobile Banking? |
| 3. How do I register for ING Mobile Banking? |
| 4. What are the charges of ING Mobile Banking services and how will the charges be charged? |
| 5. What are the pre-requisites of using 'ING Mobile Banking Application'? |
| 6. Can I use the Mobile Banking application from any Mobile? |
| 7. How do I proceed if I am not successful in installing the application in spite of the specified procedure followed by me? Whom should I contact for help? |
| 8. If the Activation process fails after entering the customer ID and Debit card no. provided by the bank, what should |
| 9. How do I know if my Mobile is supported by the application? |
| 10. What is GPRS? |
| 11. Whom should I contact for Mobile handset setting if required? |
| 12. What are the charges of GPRS service? |
| 13. While downloading, I get a message saying "Un-trusted Application" or "Application from an un-trusted
Domain". What should I do?
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| 14. How do I activate my ING Mobile Banking application on my Mobile handset? |
| 15. Can I change my 'ING Mobile Banking' application PIN? And how do I do that? |
| 16. What if I forget my 'ING Mobile Banking' PIN? |
| 17. How do I unlock my Mobile Banking Application? |
| 18. What if I lose my Mobile handset on which I have installed ING Mobile Banking Application? |
| 19. What if I change my Mobile handset? |
| 20. What if I change my Mobile Number? |
| 21. If somebody else gets access to my Mobile handset, can that person use my Mobile Banking Application? |
| 22. Why my Mobile Banking Application logs out automatically if I am not using the application for more than two minutes? |
| 23. What happens to the activity which is processing and is not completed at the time when the application automatically logged off? |
| 24. What if I receive a Call or an SMS while I am using my Mobile Banking Application? |
| 25. What is the use of setting answer to the Secret Question? |
| 26. What if I forget answer to the Secret Question? How do I reset the Secret Question and its Answer? |
| 27. When should I ideally submit Stop Cheque request? |
| 28. What should I do if I want to discontinue the ING Mobile Banking Service? |
| 29. How secure is ING Mobile banking? |
| 30. If I am travelling abroad can I still use ING Mobile banking? |
| 31. Can I use ING Vysya Mobile banking anywhere from India? |
32. Can I register for ING Mobile banking service from any of its branches?
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1. What is ING Vysya Mobile Banking Application?
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ING Mobile Banking is a secure Mobile Banking application which allows you to access various services of ING VYSYA BANK on your mobile handset anytime and anywhere. It helps you to connect directly to your bank account, transfer money to other bank accounts, pay credit card or utility bills and do much more just at the press of a mobile' button.
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2. What are the various services available in ING Mobile Banking?
ING Mobile Banking offers the following services:
Make Balance enquiry
Mini Statements (last 5 / 10/ 15 transactions)
Transfer funds to self accounts & other accounts within ING
Request for Fixed Deposit
Pre-closure of Fixed Deposit
View Deposits
Pay utility bills
Request Cheque Book
Stop payment of Cheque
Cheque status
Locator services (ATM and Branch)
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3. How do I register for ING Mobile Banking?
If you are an existing ING Vysya Bank customer, you can register for mobile banking either by calling up ING Phone Banking or by walking into an ING Vysya bank branch.
The new customers of ING Vysya Bank will receive SMS of account with URL immediately after activation to download the mobile banking application in his mobile.
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4. What are the charges of ING Mobile Banking services and how will the charges be charged?
Mobile Banking charges shall be levied on per annum basis.
Rs. 120/- shall be charged per annum if you have one or more Savings Bank Accounts in a relationship.
Rs. 240/- shall be charged for per annum if you have one or more Current Account in a relationship like Current or CCOD Account.
If your relationship is attached to one or more Savings Bank Accounts and one or more Current / CCOD accounts Rs. 240/- shall be charged per annum.
In case the accounts are having joint holders and the joint account-holders are also having Mobile Banking facility, then charges shall be levied separately for each joint account holder. Ex: One SB Account is having 3 Joint Account holders and all the account holders avail Mobile Banking facility, each of the account holder shall be charged Rs. 120/-.
Charges will be recovered upfront from the account and are applicable for a period of One year from the date of activation.
Ex: If the facility is activated on 14th Feb, 2009, charges will be recovered. Upfront and the charges for the next year will be collected on 14th Feb, 2010.
No other charges shall be levied for all other services like deactivation, re-activation, and locking, unlocking, reissuance of Activation Code etc.
The above charges will be charged flat on activation of the service. That is when you shall down load.
The application successfully and use your Mobile Banking Activation Code. While the synchronization of accounts takes place, your account shall be charged as per the relationship.
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5. What are the pre-requisites of using 'ING Mobile Banking Application'?
You need to have a Java-enabled handset. Please check compatibility of your model by clicking here.
Your mobile needs to have an active advanced GPRS connection. ING Mobile Banking Application will work on all the GPRS plans of various Mobile Operators. This service is currently not available to CDMA mobile users. Currently ING Mobile Banking Application is available only to GSM users on certain handset models only.
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6. Can I use the Mobile Banking application from any Mobile?
Mobile Banking application will work from only the mobile number which you have registered with the bank. This is done to ensure safety of your accounts with us.
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7. How do I proceed if I am not successful in installing the application in spite of the specified procedure followed by me?
Whom should I contact for help?
In case the installation is not successful due to any reason like low GPRS connectivity, low battery, low signal strength etc, the user should try again when the signal strength improves. If the installation is not successful after several retries also, then call our 24*7 Phone Banking for immediate help.
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8. If the Activation process fails after entering the customer ID and Debit card no. provided by the bank, what should
If the Activation process fails during activation, this could be because of any of the following reasons:
1. You do not have advanced GPRS connection or you may have chosen any other connection
2. Your CIF and Card details do not match, please ensure you enter correct details
3. Mobile number from which you are trying to access mobile banking is not the same as the number registered with us
4. The signal strength is week resulting in time out of the application. Please try again after some time or move outside where the signal is strong
If you still face the problem, please call our 24 X 7 customer contact centre.
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9. How do I know if my Mobile is supported by the application?
To check whether your handset is supported, please click here
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10. What is GPRS?
GPRS stands for General Packet Radio Service. It is an enhancement to the GSM Mobile communication system, which allows Internet browsing and connecting to data services on a Mobile handset.
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11. Whom should I contact for Mobile handset setting if required?
Please contact your respective Service operator for GPRS settings specific to your Mobile handset.
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12. What are the charges of GPRS service?
Every Service operator has different plans and charges for GPRS service. Please contact them for knowing the exact charges on your plan.
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13. While downloading, I get a message saying "Un-trusted Application" or "Application from an un-trusted
Domain". What should I do?
Please select 'Yes' for this option. This option is specific to the Mobile handset and will not affect the ING Mobile Banking Application or your Mobile handset.
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14. How do I activate my ING Mobile Banking application on my Mobile handset?
Please follow the following steps to activate your Mobile Banking Application
1. Launch the application in your Mobile handset by clicking on icon "ING"
2. Enter your CUSTOMER ID and Debit Card details
3. Create your own Mobile Banking login PIN and confirm PIN
4. Select a secret question from the list and answer it. Please remember this question and its answer.
5. You will be prompted to choose 'Get Services' from 'Options' menu and configure the services you require on your mobile.
6. Now you can start using the ING Mobile Banking Application.
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15. Can I change my 'ING Mobile Banking' application PIN? And how do I do that?
Yes. ING Mobile Banking application provides you an option to change your Mobile Banking PIN. This option is present under Options Change PIN menu in Home screen.
The procedure for changing your ING Mobile Banking PIN is:
1. Log in to ING Mobile Banking.
2. Go to options and select 'Change PIN'.
3. Enter the old PIN followed by the new PIN, confirm the new PIN and select 'OK'.
4. A message is displayed when the PIN is changed successfully.
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16. What if I forget my 'ING Mobile Banking' PIN?
If you forget your ING Mobile Banking PIN, the application will not allow you to login. Your ING Mobile Banking Application will get locked after five consecutive wrong tries. You can reset your password by calling our 24 X 7 customer contact centre.
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17. How do I unlock my Mobile Banking Application?
ING Mobile Banking Application gets locked after five consecutive wrong tries PIN entries. To unlock the application, please follow this procedure:
1. Call our 24*7 Phone Banking and request for unlocking the ING Mobile Banking Application on your Mobile handset.
2. ING Vysya Customer Care Executive will submit a request to send you an Unlocking Code. The Unlocking Code will be sent to the registered Mobile number via SMS. Note down the Unlocking Code correctly.
3. Open ING Mobile Banking Application on your Mobile handset.
4. Select 'Unlock' from the menu.
5. Enter the Unlocking Code; answer your secret question that was chosen by you during activation of Mobile Banking application. Set a new PIN and confirm the new PIN for ING Mobile Banking.
6. ING Mobile Banking Application connects to the server to unlock the Application on your Mobile handset.
7. ING Mobile Banking Application is unlocked successfully. Select 'OK' to return to the main menu.
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18. What if I lose my Mobile handset on which I have installed ING Mobile Banking Application?
If you lose your Mobile handset:
1. Call our 24*7 Phone Banking and inform the loss of your Mobile handset immediately.
2. Phone Banking Executive shall take your request for blocking your ING Mobile Banking Application and will block it immediately. Once the application is blocked, the Mobile Banking Application cannot be used by any one.
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19. What if I change my Mobile handset?
If you have changed your Mobile handset then, call our 24*7 Phone Banking and inform about change in your device. The Phone Banking Executive will take down your request and a new download link will be sent to your registered Mobile number. Please click on the link and download the application on your new Mobile handset and create PIN by yourself and answer secret question shown, for accessing your accounts through mobile banking.
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20. What if I change my Mobile Number?
If your mobile number has changed, your mobile banking application which is available in your mobile will no longer valid and you have to remove the application from your mobile and download afresh. Please call our customer care centre or visit the nearest branch of ING VYSYA BANK to update your new mobile number in bank's records and placing a request for mobile banking service once again. Upon processing your request, you would be receiving an SMS with link to download mobile banking afresh on your mobile and follow the activation process explained above.
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21. If somebody else gets access to my Mobile handset, can that person use my Mobile Banking Application?
The 6-digit LOGIN PIN created by you at the time of activation is required to log in to ING Mobile Banking' and hence for security reasons, do not share your LOGIN PIN with anyone. -Also, after five consecutive wrong inputs of the PIN, the ING Mobile Banking Application gets locked.
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22. Why my Mobile Banking Application logs out automatically if I am not using the application for more than two minutes?
The application will time out if you have not performed any activities in the application for consecutive two minutes. This is to ensure the safety of Mobile Banking Users. After automatic logout, you can again enter your login PIN and start using the application.
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23. What happens to the activity which is processing and is not completed at the time when the application automatically logged off?
If there is any activity in progress the application will never log out automatically. That is if there is an activity which is in progress the application never treats it as an idle time. The idle time is, when the application is not performing any activity for two minutes consecutively.
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24. What if I receive a Call or an SMS while I am using my Mobile Banking Application?
If you receive a Call or SMS while using ING Mobile Banking, ING Mobile Banking Application will work in the background and will not be affected. But if the duration of the call is long, ING Mobile Banking will log out automatically after two minutes in order to ensure security, provided there is no task running in the background.
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25. What is the use of setting answer to the Secret Question?
Answer to the Secret Question will be prompted to the User for following two scenarios
1. Unlocking the Application
2. Forgot PIN feature.
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26. What if I forget answer to the Secret Question? How do I reset the Secret Question and its Answer?
If the user forgets the answer to the Secret Question, then there is no way he or she can reset the same. In such a case the User will have to download the Mobile Banking Application once again and activate it through the activation procedure.
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27. When should I ideally submit Stop Cheque request?
All requests for Stop Cheques received would be processed immediately. . Execution of Stop Cheque will be on best effort basis.
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28. What should I do if I want to discontinue the ING Mobile Banking Service?
User can discontinue the ING Mobile Banking Service by calling our 24*7 Phone Banking number and request for deactivating the application. The second option is the user can chose the Deactivate option from the menu in the ING Mobile Banking Application to deactivate the application.
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29. How secure is ING Mobile banking?
ING Mobile banking application is completely secure. The communication channel between ING Mobile Banking Application on the Mobile handset and ING Mobile Banking Server is HTTPS. It is also backed by dual password authentication for additional security. Also the PIN and Activation Code never gets transmitted over the air as it is.
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30. If I am travelling abroad can I still use ING Mobile banking?
When you are travelling abroad and your mobile handset has an active GPRS connection, you can still use ING Mobile Banking Application.
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31. Can I use ING Vysya Mobile banking anywhere from India?
Yes.
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32. Can I register for ING Mobile banking service from any of its branches?
Yes.
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