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Complaints Redressal

            Customer Care Unit is the Nodal Office to handle all your complaints. Your complaints 'made online' through the portal reaches the unit for attention / resolution.

Any queries / complaints relating to Personal Loans, Home Loans, Educational Loans, Auto Loans, Two Wheeler Loans and Truck Loans can also be obtained / lodged by quoting your 12 digit loan account number.
For Details,
Write to us at:

For any other query or complaint regarding Branch service, Deposits, Cheque collection, Account opening, Remittance, Demat, Payments, Credit Cards , NRI & NRE services. please write to   OR

Call us at: 1-800-425-9900 (Toll-free - can be reached from BSNL / MTNL lines only)
You can also call us on any of the numbers listed below, 24*7:
Bangalore: 080 3030 9900 Chennai: 044 4224 5466 Delhi and NCR: 981808 5466
Mumbai: 022 4009 5466 AP Circle: 986666 5466
Complaints can also be lodged with your jurisdictional controlling authorities:
Region Controlling Authority Email Address
Ananthapur SESHAPHANI K
Bangalore OMKARESWAR A omkareswara@ingvysyabank.com
Chennai MADHUKAR K S
Delhi NEERAJ N
Ernakulam T. SASIDHAR
Hubli SREEDHARA BHAT P
Hyderabad KOTESWARA RAO M koteswararaom@ingvysyabank.com
Kolkata SABYASACHI RAY CHAUDHURI
Mumbai PRASANNA NARAYANA KANCHI
Vijayawada SATYANARAYANA G
Vishakhapatnam SATYANARAYANA G satyanarayanag@ingvysyabank.com
In case you are not satisfied with the response of the concerned authorities, please contact the Nodal Officer, designated for the purpose:
Mr. Chalamaiah Chetty K V,
National Operations and Services Head,
ING Vysya Bank Ltd,
# 22, M G Road,
BANGALORE – 560 001.
Email :officeofnosh@ingvysyabank.com

Note: The first point for redressal of complaints is the bank itself and that complainants may approach the Banking Ombudsman only if the complaint is not resolved at the bank level within a month.

The Banking Ombudsman Scheme 2006 of Reserve Bank of India came into effect from 1st January 2006. The prime objective of the scheme is in strengthening and improving the relationship between Customer and Banker by providing quick and inexpensive redressal of customer complaints relating to deficiencies in Banking services. Customer may rely on the Banking Ombudsman to facilitate speedy settlement of their grievances.

For details of the scheme and addresses of your jurisdictional Banking Ombudsman Office please visit the RBI website www.rbi.org.in
 
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