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Anonymous / pseudonymous complaints will not be considered by the RBI. |
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The envelope containing the complaint needs to be superscribed "complaint under
the Protected Disclosures Scheme for Banks". |
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The complaint can also be sent to the specific e-mail ID of RBI at  |
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The full details of the complainant including his address need to be given in
the complaint. |
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The complainant should also make effort, if possible, to resolve the issue
through internal channels in order to avoid making the complaint.
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The details of the complaint should be specific & verifiable. |
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RBI assures that the identity of the complainant would be protected against any
reprisal.
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No acknowledgement would be issued by the RBI for having received the
complaint.
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After enquiring into the complaint, RBI would initiate suitable action, which
RBI would intimate to the complainant.
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RBI shall be at liberty to initiate suitable action against the complainant, in
case the complaint is motivated or vexatious. |